Frequently Asked Questions
General Questions
Simply press the "Get a Quote" button above or give us a call. We're always here to answer your questions and provide you with a great quote.
We do flat rate pricing which means you pay the same amount every cleaning. When we start your service, if your cleaning takes longer than expected or considerably less time than scheduled, we will adjust the pricing as needed.
We quote both over the phone and also do in-home estimates. Regardless of how you get your quote, we are never pushy! We're simply here to answer your questions.
All supplies and equipment needed are supplied. If you want us to use any special products, just let us know.
Please get in touch with us right away and we’ll work to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house (door code, key under the mat, etc.)
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
Cleaning Questions
A list of everything included in each type of cleaning can be found on the services page.
We offer a range of services including: recurring cleaning (weekly, biweekly or monthly), one-time deep cleaning and move-in and move-out cleaning. You can see the different services by clicking on the “Services” in the top menu.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. If you have a largetr house, we may send more than one cleaner.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews.